We welcome all feedback from our customers 

Whether you’re a buyer, tenant, landlord or seller we strive to provide you with the best service possible.

We pride ourselves on our excellent customer service and our attention to detail means that you can be sure you receive the experience you deserve.

Our bench mark is to maintain a client recommendation rate of over 90%.

If you’d like to let us know about the service you’ve received, please get in touch using the form below, or give us a call. We’d be happy to hear from you.

Please complete this form with your comments and click submit:


From the moment we stepped into their Hillsborough office we found the staff at Crucible to be very professional, courteous and friendly. They listened to, understood and respected our specific desires and never made us feel pressurized to accept anything we were not completely happy with. Samantha, the agent most involved with our sale, along with Tom her colleague, was always friendly and approachable as well as being very efficient throughout, providing us with necessary information and keeping us informed of every development. We would highly recommend Crucible Sales and Lettings and would definitely use them again.
Maggie Sidebottom, Jane Scully and Anne Bellamy | 26th February, 2019
Thank you to all the team for handling my purchase so well. All the staff were very helpful and cheerful and nothing was too much trouble. Yes, I would recommend you.
Jane Maguire | 2nd November, 2018
The Wickersley branch were a pleasure to deal with. Emma and the rest of Team ensured the process was swift and provided advise all the way through.
Feezaan Asghar | 26th October, 2018
What can we say.. a first class, professional, friendly and focused team. We had no hesitation in returning to the Crucible Hillsborough Branch as we had such a positive experience with them when selling our previous property. Special thanks to Samantha and Megan who both go the extra mile to keep us updated every step of the way.
Christine Hockley | 23rd August, 2018
Hi, I had a property sat empty for about 6 weels with a big well known estate agent in Sheffield, when Leyla at Crucible phoned and said she would find me a tenant very easy. I decide to give her a chance and she was true to her word she found me a tenant in just 24 Hours! I was over the moon and I will definatly be using Crucible again in the future.
Paul Pinder | 23rd May, 2018
Megan has been my point of my contact for the last couple of months with selling our shared ownership home and she's absolutely gone above and beyond! Its not always good news when your selling a house and it can be a stressful time but this young lady has always looked into every possible option and has really given a very personal yet professional level of customer service. Its nice to know you've got someone doing everything they can to help you and get you the sale you need whilst always having such a lovely helpful telephone manner.
Danielle | 10th May, 2018
Big thank you to Danica for all her help & advice, nothing too much trouble always available when needed & very informative.
Sue | 31st March, 2018
I would just like to thank the entire team at Crucible Sales and Lettings for all the effort they had put in from start to finish in the purchase of my property. They were always quick in their response and kept me informed throughout the entire process. My main point of contact was Jab Bains who played an instrumental role in my purchase. He was very informative and is extremely experienced. Thanks also to Gary and Emma in their support. I would highly recommend this office, absolutley lovely people that make the usual daunting experience of buying a house just a whole lot easier. Regards, Tony
Tony | 26th March, 2018
Excellent service from Michelle and Emma, we have been looking for a property to rent and they have been extremely helpful.
Chris Hoyland | 24th March, 2018
Michelle and Emma have been really supportive, knowledgeable and their service has been excellent.
Vanessa Powell-Hoyland | 24th March, 2018
This is the first time I have used a letting agency. I have received a good service from the staff that I have come across - that is Luke Williams and Leyla Kelly.
Karen Bennett | 22nd February, 2018
Crucible have been very professional, with special thanks to Megan and Angela who have been exceptional with their help and support . Thank you
Muhammad usman Niazi | 21st February, 2018
Crucible have been very professional, with special thanks to Emma and Danika who have been exceptional with there help and support . Thank you
Mihalea Gulsem | 17th February, 2018
I would highly recommend Crucible. Professional, helpful, friendly and ready to advise with any issue relating to buying a new property and keeping you up to date with your sale. And also relating to renting. Thanks to Danika and Emma for enthusiasm and positivity.
Fabian Iliuta | 17th February, 2018
I was delighted to find that Crucible is a not-for-profit company in association with South Yorkshire Housing Association. And from the start to 'Sold subject to contract' the service from Luke at the Hillsborough branch has been outstandingly good: sound valuation, good advice on preparing the house for sale, extraordinary patient with my quite frequent questions etc., and clearly excellent at conducting viewings since the house has sold immediately. This is an unreserved recommendation!
Rosemary Roberts | 31st January, 2018
We received excellent service from professional and courteous staff especially Liz and Jakob who were helpful at all times. kept well informed at all times
Kevin Eyre | 31st January, 2018
I would like to thank all the staff at Crucible Estate Agents for an excellent service, flexibility and really professional but friendly approach. I've also found them to be extremely efficient when responding to email queries about houses I want to view on Rightmove, which is why I chose them to sell my property with!
Lesley Pollard | 31st January, 2018
My wife and I have sold our main home and a rented property through Crucible in the last year and have nothing but praise for the staff there. Jab (Manager) is very honest with his valuations/fees and runs a very happy office. Danica gets loads of positive mentions in previous reviews and there's a reason for this - she's damned good at her job and is always positive with buyers and sellers alike. A big thanks to Gary and Emma too who are always very helpful/friendly and do a great job keeping customers informed. Not as cheap as Purplebricks but if you want excellent service by a local estate agent who care about their customers Crucible are the number one choice!
Andrew Barrs | 31st January, 2018
A big thank you to both Emma and Michelle for helping us find and arrange our new rental. Professional and friendly throughout.
Louise Habershon/Glen Sutherland | 18th January, 2018
A big thank you to Emma and Michelle at the Wickersley branch of Crucible Homes for their help in finding us a lovely property to rent, they were very helpful and professional at all times and were excellent in supporting us through this process, we would have no hesitation in recommending Crucible to anyone. Thanks one again for a great experience.
Michael Thorpe / Jacky Angel | 6th January, 2018
I found renting through Crucible very easy. They were helpful and friendly throughout my tenancy. Helen W was very helpful and dealt with any queries or issues I had promptly. Would recommend Crucible to anyone.
Charlotte Hague | 21st December, 2017
The team at Crucible are always friendly, helpful and professional. They are extremely efficient at finding new tennants when my property went back onto the market. Communication can be lapse at times and they have undertaken decisions to carry out repairs without consultation or consent then send me the bill. Overall I'm happy with Crucible.
David Tinker | 19th December, 2017
This is after 30yrs. in the property rental market I have placed a vacancy with an agent. I would like to compliment Michelle and Emma from the Crucible team on their courteous and profesional service, let within a week, all done and dusted. Well done and thank you.
R Simpson | 17th December, 2017
We have used Crucible Sales and Lettings for three years, the staff are all very helpful and nothing is to much trouble. We would recommend them to anyone wanting to rent out their house they are fair with there landlords and tenants.
George Warren | 13th December, 2017
Crucible have been my choice for property agents for a few years now. I have always found them efficient and fair. My recent sale was handled very quickly so much so that a buyer was found on the same day as it went on sale. They also act as agents for my rental property and my tenants have always been satisfied with Crucible's prompt attention.
John Rollason | 13th December, 2017
To Chantelle, A big thankyou for your professionalism, help and kindness in supporting my family buying King Street. You've been amazing Thanks Kathryn, Matt, Rosa
Mrs Bennett | 14th December, 2015
Crucible were the selling agents for the property I bought so all of the service I got was free! Danica was so enthusiastic during the whole process and everything went through smoothly, apart from a problem in the middle when I lost my buyer and had to start again. I have vowed never to move again but if I did change my mind I would be calling in at Crucible to act for me.
Keith Slater | 13th December, 2015
many thanks to all the staff at crucible to jab and especially danica who sent me regular updates ,and was so friendly. thank you for making the process so stress free.please if you are going to sell your home go with crucible. you can trust and rely on them to do a fantastic job.
mrs margaret willoughby | 12th December, 2015
Hi Chantelle I just wanted to drop a note to you all to say thank you for your help selling our property. Whilst the first sale did not work out as any of us would have liked, our experience with Crucible was pain free and your communication superb. I would have no hesitation in recommending your services to others. Thanks Kieren
Kieren Tucker | 12th November, 2015
Crucible at wickersley - fantastic service throughout, Danica was a pleasure to work with, being positive, friendly and approachable throughout the sale. Would definitely recommend to anyone wishing to sell their property, we would use again :)
Paul & Kim | 31st October, 2015
Crucible Wickersley have been great, from the speed of valuation, entry on right move, regular feedback and excellent customer service from the team. I will recommend them to others ?
Caroline | 12th October, 2015
Best Estate Agents out there,friendly and very helpful.A great big thank you to Danica for everything she has done for us and there is always a bottle ( or two ) of wine when she is passing our new home.Pity it is on a cul de sac !! xx
Nigel and Judy | 3rd September, 2015
I dealt with Chantelle and have got to say she was amazing even though she was acting on behalf of the vendor we bought from she kept us more up to date than anyone.very easy to deal with and always got back to me a big big thank you SAM
Sam Ellis | 2nd September, 2015
A huge thank you to Laura & Danica at Wickersley for eventually getting me the home of my dreams despite the mistakes by the bank. You were brilliant throughout!
Katie Owen | 11th August, 2015
It was the first time our family have used Crucible and I have got to say I was impressed.The communication was excellent and we will definitely be recommending Crucible to our friends and family.
Trevor Chandley | 24th July, 2015
From start to finish, Crucible staff were fantastic in the purchase of our new property. They were efficient and gave regular updates throughout the process. The staff were always friendly and available. A special mention to Danica, who provided excellent customer service and nothing was too much trouble. I would definitely recommend Crucible if you wish to buy or sell a house.
Victoria Sherwood | 16th July, 2015
I would highly recommend Crucible to anyone. Professional, helpful, friendly and ready to advise with any issue relating to buying a new property and keeping you up to date with your sale. Thanks to Danika for her enthusiasm and positivity and all the team working with her.
Shelley Huddleston | 14th July, 2015
Crucible were wonderful from my first visit to their wickersley office, right through to the sale and paperwork finalisation. So happy to also be supporting charity by using Crucible to sell my property.
Ruth Levack | 2nd July, 2015
We can't thank and praise Crucible, and especially Danica Beech at the Wickersley branch for their wonderful and very professional job in selling our property in only six days, and for over the asking price!! We can't recommend Crucible enough. We are so pleased that after shopping around we made the right decision to go with Crucible. If you want to sell your house then go to Crucible!!
Joe and Jean Primrose | 27th May, 2015
Couldn't recommend crucible enough! They Wernt even my estate agents, but the people who we where buying off. My estate agents rang me 2 times over the whole process and where completely unhelpful- however Chantelle called me so much finding out what was happening and helping us through the quite stressful process. She was amazing. Would only use crucible in the future! THANKYOU! X
Lucy brown | 6th May, 2015
My partner and I really cannot praise the service we have received from the ladies at Crucible (Chapeltown office) highly enough. They have been fantastic, not to mention managing to sell our house in 4 days - before the 'For Sale' sign even went up! They really are wonderful throughout the whole process, and keep you completely up to date every step of the way - even keeping an eye on how the other side of the chain is doing. You really feel as though they are going above and beyond to make sure both the sale of your house and purchase of another goes as smoothly as possible. Well done Crucible - we would recommend you to anyone! Hurrah!
Emma Collins | 29th April, 2015
Extremely helpful staff at Campo Lane. Really went out of their way to help us (as 'soon to be' first time landlords) with info on areas, types of houses and even rental yields. Very impressed.
Lucas Proctor | 23rd March, 2015
Great service when buying through Crucible, always willing to help to view vacant property at time to suit us
Paul | 21st January, 2015
Just like to say when we got a buyer you did a great job . I'd like to praise Ruth she was fantastic she is on the ball just staying ahead of problems as they arose she is a great asset .
mark flynn | 16th December, 2014
It was a difficult time after Mum passed away for myself and my Sister but the staff at Crucible were sensitive to our needs as we could not keep the house which had been home to our Parents for the best part of 60 years. They maintained contact at all times and thanks to their effort, the house sold quickly and the process was therefore relatively easy.
Diane Etchell | 13th December, 2014
I really cannot compliment everyone I have EVER dealt with at Crucible enough. As professional letting agents I have encountered none better. Although I am an absent landlord I am kept fully up to speed and staff have gone out of their way to help and assist with any maintenance or other problems which arise. Prompt, efficient communications have been the cornerstone of our professional relationship. I would not go anywhere else so complete is my trust in them - and I am a professional, fully independent Financial adviser used to shopping around all the time for my clients. Well done all. Richard, Chartered Financial Planner and landlord of several properties.
Richard | 20th November, 2014
I have been really impressed with the service received from Crucible with special thanks to Ruth who dealt with the sale professionally and diligently. I found the service level to be very high and all calls and queries were responded to quickly and efficiently keeping all parties well informed throughout the process.
Jonathan Telling | 4th November, 2014
Crucible have been very professional, with special thanks to Ruth and Laura who have been exceptional with there help and support making my sale a joy . Thankyou
mark baines | 23rd May, 2014
Me and my partner went to the Parkgate branch as we are looking at investment properties in the Rotherham and South Yorkshire area. We spoke to Leslie and have to say she was absolutely fantastic, she gave us expert impartial advice on all things property in the area. Leslie - we we are hugely appreciative of your help and are looking forward to working with you in the future! Thanks very much!
Dan Appleby & Ellie Smith | 4th May, 2014
I would like to thank you All at Crucible Homes for the superfast sale of Standish Road. Unfortunately it took a little longer than I hoped for to finalise the sale, but that could not be helped. I have also passed my thanks and regards to Neil at T&E who’s actions (also) exceeded my expectations. Once again thank you and I look forward to working with you again in the near future.
Pete Verity | 28th March, 2014

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