We welcome all feedback from our customers 

Whether you’re a buyer, tenant, landlord or seller we strive to provide you with the best service possible.

We pride ourselves on our excellent customer service and our attention to detail means that you can be sure you receive the experience you deserve.

Our bench mark is to maintain a client recommendation rate of over 90%.

If you’d like to let us know about the service you’ve received, please get in touch using the form below, or give us a call. We’d be happy to hear from you.

Please complete this form with your comments and click submit:


I was delighted to find that Crucible is a not-for-profit company in association with South Yorkshire Housing Association. And from the start to 'Sold subject to contract' the service from Luke at the Hillsborough branch has been outstandingly good: sound valuation, good advice on preparing the house for sale, extraordinary patient with my quite frequent questions etc., and clearly excellent at conducting viewings since the house has sold immediately. This is an unreserved recommendation!
Rosemary Roberts | 31st January, 2018
We received excellent service from professional and courteous staff especially Liz and Jakob who were helpful at all times. kept well informed at all times
Kevin Eyre | 31st January, 2018
I would like to thank all the staff at Crucible Estate Agents for an excellent service, flexibility and really professional but friendly approach. I've also found them to be extremely efficient when responding to email queries about houses I want to view on Rightmove, which is why I chose them to sell my property with!
Lesley Pollard | 31st January, 2018
My wife and I have sold our main home and a rented property through Crucible in the last year and have nothing but praise for the staff there. Jab (Manager) is very honest with his valuations/fees and runs a very happy office. Danica gets loads of positive mentions in previous reviews and there's a reason for this - she's damned good at her job and is always positive with buyers and sellers alike. A big thanks to Gary and Emma too who are always very helpful/friendly and do a great job keeping customers informed. Not as cheap as Purplebricks but if you want excellent service by a local estate agent who care about their customers Crucible are the number one choice!
Andrew Barrs | 31st January, 2018
A big thank you to both Emma and Michelle for helping us find and arrange our new rental. Professional and friendly throughout.
Louise Habershon/Glen Sutherland | 18th January, 2018
A big thank you to Emma and Michelle at the Wickersley branch of Crucible Homes for their help in finding us a lovely property to rent, they were very helpful and professional at all times and were excellent in supporting us through this process, we would have no hesitation in recommending Crucible to anyone. Thanks one again for a great experience.
Michael Thorpe / Jacky Angel | 6th January, 2018
I found renting through Crucible very easy. They were helpful and friendly throughout my tenancy. Helen W was very helpful and dealt with any queries or issues I had promptly. Would recommend Crucible to anyone.
Charlotte Hague | 21st December, 2017
The team at Crucible are always friendly, helpful and professional. They are extremely efficient at finding new tennants when my property went back onto the market. Communication can be lapse at times and they have undertaken decisions to carry out repairs without consultation or consent then send me the bill. Overall I'm happy with Crucible.
David Tinker | 19th December, 2017
This is after 30yrs. in the property rental market I have placed a vacancy with an agent. I would like to compliment Michelle and Emma from the Crucible team on their courteous and profesional service, let within a week, all done and dusted. Well done and thank you.
R Simpson | 17th December, 2017
We have used Crucible Sales and Lettings for three years, the staff are all very helpful and nothing is to much trouble. We would recommend them to anyone wanting to rent out their house they are fair with there landlords and tenants.
George Warren | 13th December, 2017
Crucible have been my choice for property agents for a few years now. I have always found them efficient and fair. My recent sale was handled very quickly so much so that a buyer was found on the same day as it went on sale. They also act as agents for my rental property and my tenants have always been satisfied with Crucible's prompt attention.
John Rollason | 13th December, 2017
I have recently used Crucible for letting my flat. Leyla is just a complete star, she kept me informed the whole time and made suggestions where necessary. I would not hesitate to recommend them
Andie Whitham | 13th December, 2017
I would highly recommend crucible. Every enquiry was dealt with every phone call was answered or they got back to me. Very professional and polite staff would rate the over all experience I have had with crucible 10/10.
Grace | 23rd November, 2017
As a company that has bought and sold property on a number of occasions, we cant praise Crucible Estate Agents highly enough. They have a very good knowledge of the property market so can give you good advice as to what to market your property at to get a good sale. Having been both a buyer and a seller with them, they have always kept us fully informed of the ongoing situation from both ends, as well as actively moving the sale along where they can. The staff without exception are always professional and a pleasure to deal with, if you are thinking of selling your property you couldn’t do better than using crucible, we really can recommend them to do a great job
Julia Briscoe | 23rd November, 2017
Thank you Crucible for a professional and friendly service. The only comment I would like to leave is that I found Grayson's solicitors less than satisfactory. They rarely answered calls or emails.
Roger Brown | 22nd November, 2017
Good Afternoon The sale of the house did run very smoothly and I was kept updated at all times. I did find that I did do same amount of viewings as Crucible due to timings but I think that is the same with most estate agents so cannot grumble. Great experience would use again. Thanks
Rachel.catling | 22nd November, 2017
We recently sold our house with Crucible estate agents and I cannot praise them enough. From the moment I called in their office , I found them really helpful and very upbeat , full of enthusiasm . I had called into another agent on the same day but went with my gut feeling and chose Crucible, and I am so glad I did, we had been trying to sell our house for over 3 years and tried three well known agents with no success. Danica and Emma were really bubbly and extremely helpful, they couldn’t do enough for us and were confident that they would sell it fairly quickly, which they did. Jab was really helpful and genuine and came across as someone you could really trust and was very knowledgeable about the valuation and gave us great advice. I would recommend them to anyone, but also if you are struggling to sell your property give them a try you won’t be disappointed. Thank you Jab, Danica and Emma, I just wish I had gone to you straight away, we wouldn’t have wasted 3 years, you were all extremely professional and really helpful, you’re local and give back to the community, great estate agents.
Jackie and Graeme Hinchliffe | 16th November, 2017
I have recently purchased a rental property at Wombwell and dealt with the friendly and professional staff at your Chapletown branch. Every telephone call and email was dealt with efficiently and effectively. Nothing was too much trouble and I was informed regularly of progress. I would certainly recommend Crucible to others. Thank you.
Chris Higham | 11th November, 2017
The staff at Crucible were good. They kept me informed and acted professionally at all times.
Neil Smith | 11th November, 2017
We saw a house in the road we wanted to buy in and rang Crucible to find it had had an offer made and accepted before it even got onto RightMove! We were so keen I asked if I could leave my number just in case the offer fell through and five days later Tom rang me and we have just completed. With Tom going the extra mile we got the house we wanted. Great work from Crucible.
Jane Georgiou | 2nd November, 2017
Big thanks to all the sales team at Crucible. It's been a long hard journey but you never gave up, and always listened and helped me through some very difficult times.
Janet Mullins | 1st November, 2017
I found Crucibie very proactive in progressing the purchase of the flat.
Philip Blencowe | 1st November, 2017
I have just purchased a house through Crucibles. It was really important that this was completed as quickly as possible. Kelly and Luke were instrumental in making this happen. There were delays with the seller's solicitor and both Kelly and Luke constantly chased the seller's solicitor for me as I was unable to. Luke also made himself available to let workmen into the property on many occasions so that we could get quotes to have work done. I think it was 6 weeks from start to completion. We really appreciate the efforts and input that made this happen so quickly. I would definitely recommend Crucibles.
Jackie Shaw | 28th October, 2017
I dealt with the Wickersley office and on choosing which agent to represent me I chose crucible. I went with my gut instinct as I was very impressed by the valuer Jab. He gave no hard sell and gave good advice. When I had chosen Crucible to sell my property I received a welcome call from Danica who has been brilliant throughout and very professional. When a sale was agreed I was updated regularly on the progress by Emma who was great at keeping the chain together. Nothing was ever too much for the team and they always went above and beyond. The sales fee was very good for the service I received. Great value for money. Also the marketing was good with photos and glossy brochures. The big thing was that Crucible was local and I could just pop into the branch. I would like to thank Emma, Jab and Danica. They were professional and helpful and I would definitely recommend to family and friends.
Leanne Breckin | 27th October, 2017
I would just like to say that the staff at crucible estate agents are a very friendly and extremely efficient crew , and I would advise anyone to use them as they made the purchase of my property really easy . Also nothing is to much trouble for them and they will help in anyway they can to make this process as stress free and easy as possible. Once again many thanks for everything you did on my behalf.
Derek tart | 25th October, 2017
To Chantelle, A big thankyou for your professionalism, help and kindness in supporting my family buying King Street. You've been amazing Thanks Kathryn, Matt, Rosa
Mrs Bennett | 14th December, 2015
Crucible were the selling agents for the property I bought so all of the service I got was free! Danica was so enthusiastic during the whole process and everything went through smoothly, apart from a problem in the middle when I lost my buyer and had to start again. I have vowed never to move again but if I did change my mind I would be calling in at Crucible to act for me.
Keith Slater | 13th December, 2015
many thanks to all the staff at crucible to jab and especially danica who sent me regular updates ,and was so friendly. thank you for making the process so stress free.please if you are going to sell your home go with crucible. you can trust and rely on them to do a fantastic job.
mrs margaret willoughby | 12th December, 2015
Hi Chantelle I just wanted to drop a note to you all to say thank you for your help selling our property. Whilst the first sale did not work out as any of us would have liked, our experience with Crucible was pain free and your communication superb. I would have no hesitation in recommending your services to others. Thanks Kieren
Kieren Tucker | 12th November, 2015
Crucible at wickersley - fantastic service throughout, Danica was a pleasure to work with, being positive, friendly and approachable throughout the sale. Would definitely recommend to anyone wishing to sell their property, we would use again :)
Paul & Kim | 31st October, 2015
Crucible Wickersley have been great, from the speed of valuation, entry on right move, regular feedback and excellent customer service from the team. I will recommend them to others ?
Caroline | 12th October, 2015
Best Estate Agents out there,friendly and very helpful.A great big thank you to Danica for everything she has done for us and there is always a bottle ( or two ) of wine when she is passing our new home.Pity it is on a cul de sac !! xx
Nigel and Judy | 3rd September, 2015
I dealt with Chantelle and have got to say she was amazing even though she was acting on behalf of the vendor we bought from she kept us more up to date than anyone.very easy to deal with and always got back to me a big big thank you SAM
Sam Ellis | 2nd September, 2015
A huge thank you to Laura & Danica at Wickersley for eventually getting me the home of my dreams despite the mistakes by the bank. You were brilliant throughout!
Katie Owen | 11th August, 2015
It was the first time our family have used Crucible and I have got to say I was impressed.The communication was excellent and we will definitely be recommending Crucible to our friends and family.
Trevor Chandley | 24th July, 2015
From start to finish, Crucible staff were fantastic in the purchase of our new property. They were efficient and gave regular updates throughout the process. The staff were always friendly and available. A special mention to Danica, who provided excellent customer service and nothing was too much trouble. I would definitely recommend Crucible if you wish to buy or sell a house.
Victoria Sherwood | 16th July, 2015
I would highly recommend Crucible to anyone. Professional, helpful, friendly and ready to advise with any issue relating to buying a new property and keeping you up to date with your sale. Thanks to Danika for her enthusiasm and positivity and all the team working with her.
Shelley Huddleston | 14th July, 2015
Crucible were wonderful from my first visit to their wickersley office, right through to the sale and paperwork finalisation. So happy to also be supporting charity by using Crucible to sell my property.
Ruth Levack | 2nd July, 2015
We can't thank and praise Crucible, and especially Danica Beech at the Wickersley branch for their wonderful and very professional job in selling our property in only six days, and for over the asking price!! We can't recommend Crucible enough. We are so pleased that after shopping around we made the right decision to go with Crucible. If you want to sell your house then go to Crucible!!
Joe and Jean Primrose | 27th May, 2015
Couldn't recommend crucible enough! They Wernt even my estate agents, but the people who we where buying off. My estate agents rang me 2 times over the whole process and where completely unhelpful- however Chantelle called me so much finding out what was happening and helping us through the quite stressful process. She was amazing. Would only use crucible in the future! THANKYOU! X
Lucy brown | 6th May, 2015
My partner and I really cannot praise the service we have received from the ladies at Crucible (Chapeltown office) highly enough. They have been fantastic, not to mention managing to sell our house in 4 days - before the 'For Sale' sign even went up! They really are wonderful throughout the whole process, and keep you completely up to date every step of the way - even keeping an eye on how the other side of the chain is doing. You really feel as though they are going above and beyond to make sure both the sale of your house and purchase of another goes as smoothly as possible. Well done Crucible - we would recommend you to anyone! Hurrah!
Emma Collins | 29th April, 2015
Extremely helpful staff at Campo Lane. Really went out of their way to help us (as 'soon to be' first time landlords) with info on areas, types of houses and even rental yields. Very impressed.
Lucas Proctor | 23rd March, 2015
Great service when buying through Crucible, always willing to help to view vacant property at time to suit us
Paul | 21st January, 2015
Just like to say when we got a buyer you did a great job . I'd like to praise Ruth she was fantastic she is on the ball just staying ahead of problems as they arose she is a great asset .
mark flynn | 16th December, 2014
It was a difficult time after Mum passed away for myself and my Sister but the staff at Crucible were sensitive to our needs as we could not keep the house which had been home to our Parents for the best part of 60 years. They maintained contact at all times and thanks to their effort, the house sold quickly and the process was therefore relatively easy.
Diane Etchell | 13th December, 2014
I really cannot compliment everyone I have EVER dealt with at Crucible enough. As professional letting agents I have encountered none better. Although I am an absent landlord I am kept fully up to speed and staff have gone out of their way to help and assist with any maintenance or other problems which arise. Prompt, efficient communications have been the cornerstone of our professional relationship. I would not go anywhere else so complete is my trust in them - and I am a professional, fully independent Financial adviser used to shopping around all the time for my clients. Well done all. Richard, Chartered Financial Planner and landlord of several properties.
Richard | 20th November, 2014
I have been really impressed with the service received from Crucible with special thanks to Ruth who dealt with the sale professionally and diligently. I found the service level to be very high and all calls and queries were responded to quickly and efficiently keeping all parties well informed throughout the process.
Jonathan Telling | 4th November, 2014
Crucible have been very professional, with special thanks to Ruth and Laura who have been exceptional with there help and support making my sale a joy . Thankyou
mark baines | 23rd May, 2014
Me and my partner went to the Parkgate branch as we are looking at investment properties in the Rotherham and South Yorkshire area. We spoke to Leslie and have to say she was absolutely fantastic, she gave us expert impartial advice on all things property in the area. Leslie - we we are hugely appreciative of your help and are looking forward to working with you in the future! Thanks very much!
Dan Appleby & Ellie Smith | 4th May, 2014
I would like to thank you All at Crucible Homes for the superfast sale of Standish Road. Unfortunately it took a little longer than I hoped for to finalise the sale, but that could not be helped. I have also passed my thanks and regards to Neil at T&E who’s actions (also) exceeded my expectations. Once again thank you and I look forward to working with you again in the near future.
Pete Verity | 28th March, 2014

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