We welcome all feedback from our customers 

Whether you’re a buyer, tenant, landlord or seller we strive to provide you with the best service possible.

We pride ourselves on our excellent customer service and our attention to detail means that you can be sure you receive the experience you deserve.

Our bench mark is to maintain a client recommendation rate of over 90%.

If you’d like to let us know about the service you’ve received, please get in touch using the form below, or give us a call. We’d be happy to hear from you.

Please complete this form with your comments and click submit:


From start to finish Crucible were very efficient in selling my property. The property had not sold with another estate agent in 5 months but crucible sold it in just 2 weeks! They always kept me up-to-date during the process and up to completion. A special mention to Megan who was always so cheerful and friendly. Thanks crucible chapeltown for making it a stress free sale.
Kate Kirk | 9th September, 2017
We were really impressed with the whole service provided from crucible, each member of the team were fantastic and made selling our home and buying our new one an easy and straight forward process. We never thought that a process as significant as this could be so easy and stress free, and this all thanks to a great team.
Simon Hunt | 22nd June, 2017
By far the best letting agents I have rented a property off, very efficient if any problems occur. The staff are very friendly and helpful. Helen was great through all my tenancy! Would 100% recommend Crucible! Thank you for providing a great experience while renting one of your properties.
Alice Smith | 26th May, 2017
We have recently become tenants of a property through crucible and the service from start to finish has been excellent. From responding to my first message for a viewing to the signing of the contracts everyone we have dealt with has been extremely polite, helpful and efficient with everything. We would like to thank Kirsty, Luke, Leyla, Tom and all at the hillsborough branch for making our experience a very enjoyable one. It has been a factor in choosing the house that we did and would highly recommend for the service.
Paul Read | 19th May, 2017
From beginning to end the service has been seamless. Jab is a very likeable man, honest and straightforward. Emma Broadhead kind, efficient and reassuring. Not only do I just say I would recommend Crucible, I already have. My brother put his property in their care last week. Great company.
Deborah Cooke | 17th May, 2017
After all big disappointment with the vendor pulling out 2 days before completing I must say that Angela Oxley and Tom were absolutely brilliant with us. They did there upmost to help and were always there. You guys were fantastic thank you so much
Samantha jubb | 8th May, 2017
A massive thankyou to Jakob and the team at Crucible. Our house was sold within one week of being on the market due to their pro active and professional marketing skills. Even though our sale took longer than anticipated, the team liaised with both our buyers and solicitors and kept us regularly updated making it as stress free as possible. After using other agents in the past, Crucible are by far the best and I would highly recommend them to sell your home.
Keeley Fitch | 3rd May, 2017
Hi Michelle, Once again, I would like to thank you for your help to finding a tenant to the above property. You have done a great job. I hope that you will continue to be as professional and efficient as you have been through out this process for the foreseeable future. Shola Ajet
Shola Ajet | 29th March, 2017
After nine months of our property being on the market with another estate agent and only minimal viewings we decided a change was needed. We had numerous valuations and only one stood out from the rest.. Stephen Jennings of Crucible Homes. From that point on Stephen and all staff at Crucible were unbelievable. Communication was top class with all staff really friendly & helpful. A special thanks to Jakob and Megan (Chapeltown Office) for getting us four viewings and two offers within 10 days. A really professional team with excellent results. Thanks again Stephen, we wish you and all at Crucible all the best for the future.
Steve Hopkin | 22nd March, 2017
This is a big thank you to Crucible Estate Agents and especially the staff that dealt directly with me. I was treated as if I was the only person selling their property, when infact there must have been many. They did the viewings for me as the property was empty and always kept me informed in regard to feedback from the viewings, and regular telephone calls giving me regular updates etc. including requests for more information regarding the property, every thing to always make you feel very positive in what can be a very stressful time. I am now at the very end of my journey one which I would have found very traumatic without the help of people who have gone the extra mile, and I must say a big thank you to Danica for easing my journey.
Christine Wadsworth | 8th March, 2017
Moved from private rented to part rent/buy - Crucible made it all so easy. Moving house is traumatic anyway, but I felt in safe hands from the initial website contact. From Angela at the office, to Tom with the viewings and Daniel on the financial side all praise worthy. Cannot fault the staff, service and general professionalism at all. Highly recommended to all. Happy in our new home - Thank you.
JOHN GOODWIN | 5th February, 2017
I'm just writing to let you know how happy I am with the level of service I received from Ryan and the other young lad who came and installed me a new boiler on Saturday. I have never met 2 young men who were as polite, professional and considerate as them, they are a real asset to your company. I couldn't have wished for two nicer people to fit my new boiler for me so can you personally thank both of them on my behalf. I would highly recommend them to all my family and friends in the future due to how professional they were. I would also like to thank crucible especially dawn for you help over the last few weeks, I know I've probably moaned too much at dawn but the standard of care and concern I have received is second to none. I hope you all have a very merry Christmas thank you so much once again Michelle Hodgson
Michelle Hodgson | 19th December, 2016
House was sold 3 times in total with the first 2 "falling through" for different reasons. Staff were always very cheerful and professional both face-to-face and over the telephone with practical advice given. The only criticism is that we were not always updated on the progress and telephone calls not always returned. However, Crucible were far better, overall, than the better known, national companies we have used. Paul Norris
Paul Norris | 16th December, 2016
Crucible made being a buyer a pleasant experience, good stuff thank you Paul Dovey
Paul Dovey | 16th December, 2016
Brilliant Agency they pleased us in every way x Natalie
Natalie | 15th December, 2016
Chantelle and Jakob are very professional and nice, they help me with solicitors, informing me about everything. I definitely recommend your services. Antonio Santos
Antonio Santos | 15th December, 2016
Staff were understanding of our situation of living in Germany, and having to move quickly for my job, they kept us informed all the way and pushed for the completion date for us. It has been 2 weeks now since we moved in and life is getting normal again.. thank you
Gary Smythson | 14th December, 2016
Crucible were ideal for our needs, considering a few weeks after we put the house up for sale we moved to Scotland. They took control with great contact when needed... Many Thanks
Mr & Mrs Craig | 14th December, 2016
As a professional Landlord for over 30 years i did not think I would ever find an agent with the skills and expertise to manage my properties but Crucible have proved me wrong. Excellent all round service Chris Bryan
Chris Bryan | 13th December, 2016
Good afternoon Philip , I would like to say a special mention regarding Jab Singh who went out his way to help me regarding two property sales . Jab is a credit to the company and I wouldn't hesitate to do business with him again . Kind regards Spencer Howell
Spencer Howell | 13th December, 2016
Would highly recommend the crucible team at Hilsborough they have all been fantastic. Our property sold in under 2weeks! Special thanks to Kirsty who kept us informed every step of the way.
Christine Hockley | 28th November, 2016
Had a fantastic experience with everyone at crucible. Got an offer from the first viewing and this continued to the full sale and completion. Whenever I went into the office all the staff were very friendly and helpful and even took time to entertain my little girl when she was with me. Would defiantly recommend them to sell your property, even my sister has instructed them now for her property.
Paula Peace | 24th November, 2016
Everyone at Crucible has been extremely helpful and friendly. Jab was lovely and showed us around the property we are buying initially and Danica has been great throughout the whole process answering any questions we have promptly. Many Thanks
Debbie | 23rd November, 2016
Lovely estate agents would recommend to anyone the application was the easiest i have done the woman who welcomed us to our house was lovely and dawn and helen have done nothing but help us even when our rents in arrears due to circumstances we couldnt help we just set up a payment arrangement would reccomend if anione has there landlords number and is with an estate agent to delete there number and do it all through estate agents
samantha hulme | 26th April, 2016
Mr Price, When we viewed the property the young lady that showed us around was pleasent and happy and very knowledgable. We decided to have the property and all the staff were excellent and quick with any responces. Since we moved in checks and phone calls are dealt with professionally and when we have needed any repairs they are dealt with quickly. All in all a very professional and happy team at Crucible. A CREDIT to your company. Thank-you.
Andrew Vickrage | 20th April, 2016
To Chantelle, A big thankyou for your professionalism, help and kindness in supporting my family buying King Street. You've been amazing Thanks Kathryn, Matt, Rosa
Mrs Bennett | 14th December, 2015
Crucible were the selling agents for the property I bought so all of the service I got was free! Danica was so enthusiastic during the whole process and everything went through smoothly, apart from a problem in the middle when I lost my buyer and had to start again. I have vowed never to move again but if I did change my mind I would be calling in at Crucible to act for me.
Keith Slater | 13th December, 2015
many thanks to all the staff at crucible to jab and especially danica who sent me regular updates ,and was so friendly. thank you for making the process so stress free.please if you are going to sell your home go with crucible. you can trust and rely on them to do a fantastic job.
mrs margaret willoughby | 12th December, 2015
Hi Chantelle I just wanted to drop a note to you all to say thank you for your help selling our property. Whilst the first sale did not work out as any of us would have liked, our experience with Crucible was pain free and your communication superb. I would have no hesitation in recommending your services to others. Thanks Kieren
Kieren Tucker | 12th November, 2015
Crucible at wickersley - fantastic service throughout, Danica was a pleasure to work with, being positive, friendly and approachable throughout the sale. Would definitely recommend to anyone wishing to sell their property, we would use again :)
Paul & Kim | 31st October, 2015
Crucible Wickersley have been great, from the speed of valuation, entry on right move, regular feedback and excellent customer service from the team. I will recommend them to others ?
Caroline | 12th October, 2015
Best Estate Agents out there,friendly and very helpful.A great big thank you to Danica for everything she has done for us and there is always a bottle ( or two ) of wine when she is passing our new home.Pity it is on a cul de sac !! xx
Nigel and Judy | 3rd September, 2015
I dealt with Chantelle and have got to say she was amazing even though she was acting on behalf of the vendor we bought from she kept us more up to date than anyone.very easy to deal with and always got back to me a big big thank you SAM
Sam Ellis | 2nd September, 2015
A huge thank you to Laura & Danica at Wickersley for eventually getting me the home of my dreams despite the mistakes by the bank. You were brilliant throughout!
Katie Owen | 11th August, 2015
It was the first time our family have used Crucible and I have got to say I was impressed.The communication was excellent and we will definitely be recommending Crucible to our friends and family.
Trevor Chandley | 24th July, 2015
From start to finish, Crucible staff were fantastic in the purchase of our new property. They were efficient and gave regular updates throughout the process. The staff were always friendly and available. A special mention to Danica, who provided excellent customer service and nothing was too much trouble. I would definitely recommend Crucible if you wish to buy or sell a house.
Victoria Sherwood | 16th July, 2015
I would highly recommend Crucible to anyone. Professional, helpful, friendly and ready to advise with any issue relating to buying a new property and keeping you up to date with your sale. Thanks to Danika for her enthusiasm and positivity and all the team working with her.
Shelley Huddleston | 14th July, 2015
Crucible were wonderful from my first visit to their wickersley office, right through to the sale and paperwork finalisation. So happy to also be supporting charity by using Crucible to sell my property.
Ruth Levack | 2nd July, 2015
We can't thank and praise Crucible, and especially Danica Beech at the Wickersley branch for their wonderful and very professional job in selling our property in only six days, and for over the asking price!! We can't recommend Crucible enough. We are so pleased that after shopping around we made the right decision to go with Crucible. If you want to sell your house then go to Crucible!!
Joe and Jean Primrose | 27th May, 2015
Couldn't recommend crucible enough! They Wernt even my estate agents, but the people who we where buying off. My estate agents rang me 2 times over the whole process and where completely unhelpful- however Chantelle called me so much finding out what was happening and helping us through the quite stressful process. She was amazing. Would only use crucible in the future! THANKYOU! X
Lucy brown | 6th May, 2015
My partner and I really cannot praise the service we have received from the ladies at Crucible (Chapeltown office) highly enough. They have been fantastic, not to mention managing to sell our house in 4 days - before the 'For Sale' sign even went up! They really are wonderful throughout the whole process, and keep you completely up to date every step of the way - even keeping an eye on how the other side of the chain is doing. You really feel as though they are going above and beyond to make sure both the sale of your house and purchase of another goes as smoothly as possible. Well done Crucible - we would recommend you to anyone! Hurrah!
Emma Collins | 29th April, 2015
Extremely helpful staff at Campo Lane. Really went out of their way to help us (as 'soon to be' first time landlords) with info on areas, types of houses and even rental yields. Very impressed.
Lucas Proctor | 23rd March, 2015
Great service when buying through Crucible, always willing to help to view vacant property at time to suit us
Paul | 21st January, 2015
Just like to say when we got a buyer you did a great job . I'd like to praise Ruth she was fantastic she is on the ball just staying ahead of problems as they arose she is a great asset .
mark flynn | 16th December, 2014
It was a difficult time after Mum passed away for myself and my Sister but the staff at Crucible were sensitive to our needs as we could not keep the house which had been home to our Parents for the best part of 60 years. They maintained contact at all times and thanks to their effort, the house sold quickly and the process was therefore relatively easy.
Diane Etchell | 13th December, 2014
I really cannot compliment everyone I have EVER dealt with at Crucible enough. As professional letting agents I have encountered none better. Although I am an absent landlord I am kept fully up to speed and staff have gone out of their way to help and assist with any maintenance or other problems which arise. Prompt, efficient communications have been the cornerstone of our professional relationship. I would not go anywhere else so complete is my trust in them - and I am a professional, fully independent Financial adviser used to shopping around all the time for my clients. Well done all. Richard, Chartered Financial Planner and landlord of several properties.
Richard | 20th November, 2014
I have been really impressed with the service received from Crucible with special thanks to Ruth who dealt with the sale professionally and diligently. I found the service level to be very high and all calls and queries were responded to quickly and efficiently keeping all parties well informed throughout the process.
Jonathan Telling | 4th November, 2014
Crucible have been very professional, with special thanks to Ruth and Laura who have been exceptional with there help and support making my sale a joy . Thankyou
mark baines | 23rd May, 2014
Me and my partner went to the Parkgate branch as we are looking at investment properties in the Rotherham and South Yorkshire area. We spoke to Leslie and have to say she was absolutely fantastic, she gave us expert impartial advice on all things property in the area. Leslie - we we are hugely appreciative of your help and are looking forward to working with you in the future! Thanks very much!
Dan Appleby & Ellie Smith | 4th May, 2014
I would like to thank you All at Crucible Homes for the superfast sale of Standish Road. Unfortunately it took a little longer than I hoped for to finalise the sale, but that could not be helped. I have also passed my thanks and regards to Neil at T&E who’s actions (also) exceeded my expectations. Once again thank you and I look forward to working with you again in the near future.
Pete Verity | 28th March, 2014

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